Salon Policies
SALON GUIDELINES - COVID-19
Our Commitment
We will provide you with a safe environment that complies with guidelines issued by Government and our local authority.
We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff.
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients.
| OUR SALON | ||
|---|---|---|
| ✔ We have undertaken a thorough review of our salon and the services we offer | ||
| ✔ We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines | ||
| ✔ All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment | ||
| ✔ All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers | ||
| ✔ One-use disposable items will be used where necessary (sustainable alternatives kept where possible) | ||
| ✔ We will ensure adequate ventilation throughout the salon with doors and windows open where possible |
| OUR TEAM | ||
|---|---|---|
| ✔ We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner | ||
| ✔ Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety | ||
| ✔ We have agreed social distancing for our team in communal staff areas | ||
| ✔ Staff are briefed to uphold safe standards while dealing with responsibilities at reception | ||
| ✔ One-use disposable items will be used where necessary (sustainable alternatives kept where possible) | ||
| ✔ We will ensure adequate ventilation throughout the salon with doors and windows open where possible |
| OUR TREATMENTS | ||
|---|---|---|
| ✔ We have reviewed our treatment menu and removed treatments where we felt it necessary to do so | ||
| ✔ Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment | ||
| ✔ PPE will be replaced after every treatment | ||
| ✔ Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection |
| GUEST ARRIVAL & RECEPTION | ||
|---|---|---|
| ✔ We will greet you warmly but without a handshake or personal contact | ||
| ✔ We will stagger customer arrival times to minimise close contact | ||
| ✔ We will clean the reception area regularly | ||
| ✔ Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas | ||
| ✔ Waiting areas will be arranged to adhere to social distancing | ||
| ✔ We ask that you pay using card or other cashless means where possible |
| WE ASK YOU, OUR CUSTOMERS | ||
|---|---|---|
| ✔ To arrive at the time agreed, to maximise social distancing and do not bring anyone with you to your appointment. | ||
| ✔ To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment | ||
| ✔ To wear face-masks | ||
| ✔ To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating | ||
| ✘ Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19 |
| PATCH TESTS | ||
|---|---|---|
| • At Essential Health & Safety is our top priority. | ||
| • The following treatments may not be carried out without a patch test. | ||
| • Skin Peels / HD Brows / Lash and Brow tinting / LVL Lashes | ||
| • This is for your own safety to ensure you do not have a reaction and to comply with our insurance. | ||
| • Under no circumstances can these treatments be carried out without a patch test. | ||
| • Patch tests must be repeated every 6 months. |
| ADULT ONLY | ||
|---|---|---|
| • We aim to provide optimum relaxation for all our guests. | ||
| • As much as we love our little ones, unfortunately the salon is not the place for them. With hazardous tools and equipment, it is not a safe environment | ||
| • Therefore we cannot expect children under the age of 12 in the salon with the exception of ear piercing by prior booking. |
| CANCELLATIONS | ||
|---|---|---|
| • Your time is Essential when you book with us and is reserved especially for you. | ||
| • If you cannot make you appointment we respectfully ask that you give us 1 working day’s notice, allowing us to offer your time to another guest. | ||
| • If we receive less than 24 hours notice treatments will be charged in full for time reserved | ||
| • With the exception of COVID-19 policy. |
| LATE ARRIVALS | ||
|---|---|---|
| • Please note if you are late arriving for your appointment we may not be able to perform your treatment or it may be shortened or amended and you will still be charged for the original booking. | ||
| • Gift Vouchers - Our gift vouchers are valid for 6 months from date of purchase and may redeemed against any treatment in our salon. They may not be redeemed against products or after the expiry date. |
